DropPac Account Deletion

Last updated: September 4, 2026

This page explains how users of the DropPac mobile application and related Drop Pac services can request deletion of their account and associated personal data. DropPac is operated by Drop Pac Logistics LTD.

How to request account deletion

Once the in-app deletion request feature is released, signed-in DropPac mobile app users can request account deletion from the Profile or Account area of the app. You can also request deletion of your DropPac account at any time by emailing [email protected] from the email address registered to your DropPac account.

Please include your full name, registered phone number if applicable, and a short statement that you want your DropPac account deleted. Do not send your password, full payment card details, or other unnecessary sensitive information.

We may need to verify your identity and account ownership before processing the request. If we need additional information to verify the request, we will contact you using your registered email address or another contact method associated with your account.

Data normally deleted or de-identified

After a verified deletion request is processed, DropPac will delete or de-identify personal information associated with your account where it is no longer needed, which may include:

• Account and profile details such as name, email address, phone number, branch selection, profile type, and profile photo.
• Login credentials, active sessions, app access records, and device notification tokens.
• Business or individual profile information that is not required for retained operational records.
• Preferences, device details, and app records tied only to ordinary account access.
• Support or communication records that are no longer needed for service, legal, security, or dispute purposes.

Records that may be retained

Some records may need to be retained after account deletion where necessary for legal, tax, accounting, fraud prevention, payment, transaction, delivery, security, dispute, or other legitimate operational purposes. These records may include:

• Invoices, receipts, payment references, transaction history, refunds, credits, and accounting records.
• Package, pre-alert, pickup, delivery, courier, tracking, and shipment records.
• Sender, recipient, delegate, address, and delivery instruction information needed to document completed or pending services.
• Uploaded documents or images connected with invoices, deliveries, authorizations, payments, disputes, or compliance obligations.
• Security logs, fraud prevention records, support tickets, communications, audit records, and legal or dispute-related records.
• Backup or archived records kept for a limited period before deletion or overwrite under normal retention practices.

Retention of required records

Retained records are kept only for as long as reasonably necessary for the purposes described above or as required by applicable law. Where practical, DropPac will limit access to retained records and avoid using them for ordinary account access after your account has been deleted.

Before requesting deletion

Before requesting deletion, save any records you may need, such as invoices, receipts, transaction references, tracking information, package history, delivery details, or support messages. Deleting your account may prevent you from accessing prior DropPac services and account information.

Contact

For account deletion or privacy requests, contact:

Drop Pac Logistics LTD
Email: [email protected]