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DropPac Privacy Policy

Last updated: September 4, 2026

This Privacy Policy explains how Drop Pac Logistics LTD ("Drop Pac," "we," "us," or "our") collects, uses, stores, shares, and protects information when you use the DropPac Android/mobile application, website, and related services.

DropPac helps users manage parcel and logistics services, including shipping, parcel tracking, pre-alerts, mailbox information, pickup and delivery scheduling, payments, notifications, referrals, and customer support.

1. Introduction

DropPac is the mobile application for Drop Pac services. This policy describes the types of information that may be collected through DropPac, how that information is used to provide and improve the service, how it is stored and protected, and how users can request access, correction, or deletion of their personal information where applicable.

2. Information We Collect

We collect information that is needed to create accounts, provide DropPac services, communicate with users, process service requests, and protect the service. The exact information collected depends on how you use the app.

Account and profile information. We may collect your first name, last name, email address, phone number, account or mailbox number, selected Drop Pac branch, profile type, business or individual profile details, business name, business nature, business phone number, business address, apartment or unit information, community or town, parish, gender if provided, customer preference, tax registration or ID-related information if provided, profile photo, and related account details.

Login, authentication, and security information. We process information needed to create, verify, authenticate, and protect your account. This may include password credentials in protected form, verification and password reset information, device names or identifiers if supplied by the app, IP address, request timestamps, and security records connected with login or account activity.

Shipping, package, and pre-alert information. When you create or manage shipments, packages, pre-alerts, pickups, deliveries, checkout requests, discounts, referrals, or support interactions, we may collect the information you submit. This can include tracking numbers, waybills, courier or shipper names, package descriptions and contents, package quantity, weight, dimensions, declared value, dutiable value, handling selections, notes, status history, and related service records.

Sender, recipient, and delegate information. DropPac may collect names, email addresses, phone numbers, delivery or pickup addresses, delivery instructions, delegate contact details, delegate identification information, and other contact details you provide to complete pickup, delivery, authorization, notification, or support workflows.

Pickup, delivery, address, and location information. DropPac may collect pickup and drop-off addresses, parish, community, branch selection, and map pin information such as latitude and longitude when you use pickup, delivery, store pickup, map, or distance calculation features. This information helps schedule services, calculate pricing and distances, support routing and courier assignment, and fulfill pickup or delivery requests. Any device location permission requested by the mobile app should be reviewed in the permission prompt shown to you by your device or the app.

Uploaded documents and images. We may collect documents, invoices, receipts, authorization files, package images, delivery-related images, and profile photos that you upload or provide through DropPac services.

Payment and transaction information. When you pay or submit a payment request, we may collect payment method selection, amount, currency, transaction type, transaction number or reference, transaction date, sending or receiving bank selection, batch number, payment status, discounts or store credits used, and related invoice or receipt information. For online payments, DropPac uses a hosted EzeePayments checkout flow. Full payment card details, where required, are handled by the hosted payment provider rather than being entered directly into DropPac's backend.

Device, app, and technical information. We may collect technical information needed to operate the mobile app and backend, such as device name, device identifier if provided by the app, platform, Firebase Cloud Messaging token, IP address, request information, timestamps, app activity related to your account, diagnostic information, error information, and notification delivery or read status.

Communications. If you contact us or receive service communications, we may process email, WhatsApp, phone, push notification, ticket, comment, or customer support information connected with your request or account.

3. How We Use Information

We use collected information for purposes that are reasonably connected to DropPac services, including to:

  • Create, verify, authenticate, and manage user accounts.
  • Provide mailbox, parcel, pre-alert, pickup, delivery, tracking, checkout, payment, discount, store credit, referral, delegate, and support features.
  • Process pickup, delivery, branch, courier, recipient, and sender requests.
  • Calculate service pricing, distance, delivery timing, and related charges.
  • Store and display package status, delivery status, pickup status, invoices, receipts, uploaded files, and account history.
  • Send account, service, email, WhatsApp, in-app, and push notifications.
  • Process online payment sessions and offline payment requests.
  • Improve app performance, reliability, service quality, and user experience.
  • Troubleshoot bugs, failed requests, delivery issues, payment issues, notification issues, and security incidents.
  • Prevent abuse, fraud, unauthorized access, invalid requests, and misuse of DropPac services.
  • Comply with legal, tax, accounting, regulatory, operational, or dispute-resolution obligations.

4. Firebase and Third-Party Services

DropPac uses Firebase Cloud Messaging to send push notifications to registered devices. For this purpose, DropPac processes Firebase Cloud Messaging tokens, device or platform information, and notification details needed to deliver package, pickup, delivery, and account-related updates.

DropPac also uses service providers that help operate the service. Based on the current DropPac project, these may include:

  • Google/Firebase for push notifications.
  • Google Maps Platform for maps, address support, and distance calculations.
  • EzeePayments for hosted online checkout.
  • AWS S3 or compatible object storage for uploaded files and images.
  • Email delivery providers for account and service messages.
  • WhatsApp messaging providers for service communications.
  • Hosting, infrastructure, security, and operational service providers.

These providers may process limited personal, device, transaction, location, or technical information as needed to provide their services to DropPac. Their processing is governed by their own privacy notices and terms.

5. Data Sharing

We do not sell personal data.

We may share information only when reasonably necessary for the operation, protection, or legal administration of DropPac services, including:

  • With service providers that process information for hosting, storage, maps, payments, notifications, email, WhatsApp messaging, security, customer support, or other service functions.
  • With payment providers to initiate hosted checkout, confirm payment status, process refunds, reconcile transactions, or investigate payment issues.
  • With delivery, dispatch, branch, courier, support, or operations personnel as needed to fulfill pickup, delivery, package tracking, and customer service requests.
  • With recipients, senders, delegates, or contacts you provide where needed to complete a pickup, delivery, notification, authorization, or support workflow.
  • When required by law, legal process, government request, tax, accounting, regulatory, or compliance obligation.
  • To protect DropPac, our users, the public, or legal rights, including preventing fraud, abuse, unauthorized access, or service misuse.
  • In connection with a business transfer such as a merger, acquisition, reorganization, or sale of assets, with appropriate notice where required.

6. Data Storage and Security

DropPac uses reasonable technical and organizational safeguards designed to protect personal information. These may include access controls, protected credential storage, secure service configurations, operational monitoring, and restricted access to systems that process personal information.

No internet-based service, mobile application, payment flow, or storage system can guarantee absolute security. Users should keep account credentials confidential, use a strong password, and contact us promptly if they believe their account or device has been compromised.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide DropPac services, maintain account and parcel history, process payments and support requests, meet legitimate business needs, prevent fraud or abuse, resolve disputes, maintain security, and comply with legal, accounting, tax, or regulatory requirements.

Some records, such as transaction, invoice, package, delivery, pickup, support, security, or audit records, may need to be retained for longer periods where required for legitimate operational, legal, or compliance reasons. When information is no longer needed, we will delete, anonymize, or otherwise handle it according to applicable retention practices.

8. Account and Data Deletion

DropPac provides public instructions for requesting account deletion at the DropPac Account Deletion page.

You may request deletion of your DropPac account and associated personal data by contacting us at [email protected] from the email address associated with your account. We may need to verify your identity and account ownership before processing the request.

When an account deletion request is processed, DropPac will delete or de-identify personal information associated with the account unless retention is reasonably necessary for legal, tax, accounting, fraud prevention, dispute resolution, security, transaction, delivery, or other legitimate business purposes. Some information may remain in backups, logs, or archived records for a limited period before it is deleted or overwritten according to normal retention practices.

Before requesting deletion, you should save any records you need, such as invoices, transaction details, tracking information, or package history. Deleting your account may prevent you from accessing prior DropPac services and account information.

9. Children's Privacy

DropPac is not intended for children below the minimum age required to use online services in their country or region unless a parent or legal guardian provides appropriate consent and supervision. DropPac is not designed as a child-directed service. If we learn that we have collected personal information from a child in a way that requires deletion or parental consent, we will take appropriate steps to address it.

10. User Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or information about how we process your personal information. You may also be able to object to or restrict certain processing where applicable.

To make a privacy request, contact us using the details below. We may need to verify your identity and account ownership before responding to a request. Some requests may be limited by legal, security, fraud prevention, delivery, payment, accounting, or operational requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to DropPac, our data practices, legal requirements, or third-party services. When we update the policy, we will change the "Last updated" date above. Material changes may also be communicated through the app, website, email, or other reasonable means where appropriate.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or DropPac's handling of personal information, contact us:

Drop Pac Logistics LTD
Email: [email protected]
Website: www.droppac.com
WhatsApp: 1 876 419 7647
Phone: 1 876 518 7416